Help Center
0coin FAQ — Answers to All Your Questions
From opening an account to withdrawing funds, from verification to playing on mobile — find everything you want to know about 0coin in one place.
We created this detailed FAQ page to make your gaming experience on 0coin as smooth and uninterrupted as possible. The most frequently asked questions from players in Bangladesh are organized into five sections — account management, withdrawals, identity verification, customer support, and tips for mobile play. If you cannot find the answer to your question, reach out to our 24/7 live chat or email.
Frequently Asked Questions
Account Questions
When logging in from a new phone or computer, 0coin may send a verification code to your registered number or email. Enter the code correctly and you will be able to access your account. This is a standard security measure to keep your account safe — it happens the first time you log in on any new device.
To register, you will generally need an active mobile number, a password, and basic personal details. All information must be accurate and genuine, as it will be checked against your documents during identity verification. Please note that 0coin is only for people aged 21 and above.
To change personal details on your account, contact the customer support team directly. Sensitive information cannot be updated automatically for security reasons. You may be asked to provide certain details or documents to confirm your identity before the change is made.
Use the "Forgot password" option on the login page. Enter your registered mobile number or email and you will receive a reset link or code. Use it to set a new password. If that does not work, contact live chat — the support team will help you after verifying your identity.
How to Withdraw Money
The minimum withdrawal amount on 0coin is ৳800. Requests below this amount will not be processed. This limit applies to all methods — bKash, Nagad, Rocket, Upay, or bank transfer. Make sure your account verification is complete, otherwise your request may be held up.
"Pending" means the request is being processed and is usually completed within 5 to 30 minutes. If it takes longer, contact live chat and provide the reference number for the request. Also check that the wallet or bank account you designated for the withdrawal is active.
Yes, 0coin's withdrawal service runs 24 hours a day, 7 days a week. There is no separate schedule for nights or holidays. However, bank transfers may take a little longer depending on the bank's own working hours; mobile wallets (bKash, Nagad, Rocket, Upay) are generally faster.
After a withdrawal request is approved, the money usually reaches your wallet or account within 5 to 30 minutes. Mobile wallet methods are the fastest. The process is smoother if your account is fully verified and the deposit and withdrawal methods are the same.
Yes, this is mandatory. The wallet or bank account you use for withdrawal must be registered in your own name and must match the name on your 0coin account. Withdrawals to wallets in someone else's name are not accepted — this is an important policy for security and fraud prevention.
Verification & Documents
Identity verification (KYC) is essential for maintaining a safe gaming environment. It confirms that every account belongs to a real person who is 21 or older. It also protects your funds by preventing money laundering and fraud. 0coin ensures SSL encryption and fair play.
Verification is typically requested before your first large withdrawal or when you exceed certain activity limits. In some cases, a basic verification may be required shortly after registration. The sooner verification is completed, the more smoothly you can use all services, including withdrawals.
Read the reason for rejection carefully — it is usually due to poor image quality, an expired document, or unclear information. Retake the document photos in good lighting and resubmit. If the problem keeps occurring, get help from the support team via live chat — they will tell you exactly what needs to be fixed.
Exactly — the name on your 0coin account and the name on your bKash, Nagad, Rocket, Upay, or bank account must be the same. Deposits or withdrawals from wallets where the names do not match are not accepted. This rule is strictly followed to protect everyone's account.
Customer Support
0coin's customer support team provides service in both Bengali and English. Bengali support is the most convenient option for players in Bangladesh. Write in whichever language you are comfortable with — the support team will respond in the same language.
0coin's support service is available 24 hours a day, 7 days a week. Support is available even late at night or in the early hours of Bangladesh time (BST, UTC+6). Do not hesitate to reach out at any time for urgent issues related to games or payments.
Keep the following on hand before getting in touch: your 0coin account username or registered mobile number, a brief description of the issue, and the transaction reference number or a screenshot if applicable. This helps the support team resolve the issue quickly and accurately.
0coin offers two direct support channels: live chat — log in to the site for real-time assistance; and email — write in detail to [email protected]. For complex issues, email is a good option so all the information is kept in one place.
Playing on Mobile
On Android, open the site in Chrome, tap the three-dot menu (⋮) at the top right, and select "Add to Home screen". On iPhone, tap the share icon in Safari and choose "Add to Home Screen". This lets you use the site like an app — no separate app download needed.
0coin is a fully responsive web platform, so it works equally well on any modern smartphone, tablet, or computer. Use Chrome, Firefox, or Safari on either Android or iOS. Keep your browser updated to the latest version for the best experience.
Yes, all of 0coin's games, betting markets, deposits, withdrawals, and support services are accessible via mobile browser. Every section — from slots and live casino to cricket betting and bingo — works fully on mobile. The interface automatically adapts to any screen size.
First, clear your browser cache: go to settings and delete "Cache" or "Browsing data". Then reload the page. Slow loading or frozen games due to old cached data is a common issue. If the problem persists, try switching from mobile data to Wi-Fi, or try a different browser.
The result of a round in progress at the moment of disconnection is saved securely on the server. Once you reconnect and log back in, you can see the result in your game history. If you feel a bet or money has been lost, contact live chat immediately and let them know the approximate time and the name of the game.
Still have questions?
If you did not find your answer here, 0coin's support team is always ready. Chat directly via live chat or send details by email — write in Bengali or English, whichever you prefer.
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